When New Software Becomes a Substitute for Thinking: Breaking the Technology-First Reflex in American Organizations
American organizations have developed a costly habit: when performance lags, the instinct is to buy a new platform rather than examine the human systems underneath. This pattern quietly accumulates what we call capability debt—a growing gap between what your tools promise and what your people can actually deliver. Understanding why this reflex forms, and how to diagnose the real source of your performance problem, is the first step toward building organizations that can sustain their own momentu